Wino Terms and Conditions

Welcome to Wino. These Terms and Conditions govern your use of our website and services at wino.casino. By creating an account, you agree to be bound by these terms in full. At Wino, we are operated by Group Gaem B.V. under the Anjouan (AOFA) license ALSI-202409012-FI1, and we are committed to providing a fair, secure, and transparent gaming environment for all of our players.

Eligibility and Account Registration

To register an account with us at Wino, you must be of legal gambling age in your jurisdiction and have full legal capacity to enter into binding agreements. We at Wino Casino reserve the right to request identity verification documents at any time, and the first withdrawal request automatically triggers our KYC process, which we normally review within 48 hours. You must provide accurate and complete information during registration, as we may suspend or terminate accounts containing false details.

• We do not accept players from the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, the Dutch West Indies, and all FATF blacklisted or sanctioned countries.
• Our Wino platform prohibits the use of VPNs, proxies, or any location-masking services.
• We reserve the right to refuse customers from any further jurisdiction at our discretion.

Deposits and Withdrawals

At Wino, we require a minimum deposit of €20 and accept Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC, and USDT. Our Wino Casino withdrawal methods include bank transfer, e-wallets, and cryptocurrency, with a minimum withdrawal of €100 or currency equivalent. We process withdrawal requests within 3 banking days, though payment channels, additional verification, or public holidays may extend this timeframe.

Our Wino withdrawal limits are capped at €1,000 per day and €10,000 per month, or currency equivalent, with net winnings capped at €100,000 per day across all bets, wagers, bonuses, and promotions. We allow only one pending withdrawal per payment method and one withdrawal request per 24 hours. You agree that we may refuse a withdrawal if the total amount staked is lower than your last deposit, as the deposit must be wagered at least once before cashout.

Bonuses and Promotions

We at Wino offer a generous Slots Welcome Package of 600% up to €10,000 across your first five deposits, each claimed separately from our promotions box. Our Sports Welcome Package offers 300% up to €3,000 across the first three deposits, and we regularly run Weekly Sports and Weekly Slots packages for our loyal players.

• We enforce a maximum bet of €2 while any bonus is active; higher stakes forfeit winnings from those bets.
• Our maximum win from a deposit bonus is capped at 25x the bonus amount, while non-deposit bonuses are capped at 10x.
• Only one bonus may be active on your account at any time, and unused bonus amounts are cancelled one month after issue.
• We do not count sports bets, table games, live casino, or video poker towards wagering requirements.
• You may not buy or trigger in-game bonus features or free spins while a bonus is active at Wino Casino.

For our sports bonuses, we require a minimum odds of 1.80 per single bet; bets placed below this threshold do not count towards the bonus and are treated as a breach of these terms. We audit bets regularly for compliance, and we reserve the right to confiscate winnings resulting from bonus abuse, multi-accounting, or staking the majority of a balance on a single bet.

Games and Fair Play

Our Wino casino features over 3,000 slots and between 2,200 and 4,000+ games in total, supplied by leading providers such as Pragmatic Play, Nolimit City, Hacksaw Gaming, Play'n GO, Microgaming, Quickspin, and many others. We at Wino offer slots, live games, roulette, poker, jackpots, crash games, keno, and a full sportsbook covering more than 40 disciplines, including football, tennis, basketball, and esports-adjacent markets. All of our games are provided by licensed, reputable studios, and we are committed to maintaining the integrity of every game on our platform.

Responsible Gambling

We at Wino Casino encourage all of our players to gamble responsibly. We provide self-exclusion options through our support email, and we are committed to identifying and assisting players who may show signs of problem gambling. If you need support, we encourage you to contact us directly, and we will respond promptly to any concerns raised.

Account Suspension and Termination

We reserve the right to suspend or close your Wino account if we suspect fraudulent activity, bonus abuse, breach of these terms, or any attempt to circumvent our restricted countries policy. You agree that we may withhold winnings obtained through prohibited means, and we may take further action including permanent exclusion from future offers at our discretion.

Customer Support

Our support team at Wino is available 24/7 via live chat, and we also offer assistance through email and a contact form. For general enquiries and self-exclusion requests, you may reach us at [email protected], while complaints should be directed to [email protected]. We aim to resolve all queries as quickly and fairly as possible.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or operational practices. We recommend that you review this page periodically, as continued use of our Wino platform after any changes constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our license under the Anjouan Offshore Financial Authority. By using our services, you agree that any disputes will be handled in accordance with this regulatory framework, and we are committed to operating transparently within these legal boundaries.