Wino Privacy Policy

At Wino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit wino.casino or use any of our services. By registering an account with Wino Casino, you agree to the practices described in this document. If you have questions after reading this policy, you can always reach us through our support channels listed below.

Who We Are

Wino is owned and operated by Group Gaem B.V., licensed by the Anjouan Offshore Financial Authority (AOFA) under license number ALSI-202409012-FI1. We provide our gaming and sports betting services internationally, excluding jurisdictions where online gambling is restricted or prohibited. As the data controller, we are responsible for ensuring that any personal information processed through Wino Casino is handled lawfully, fairly, and transparently.

Information We Collect

When you create an account, deposit funds, or play on our platform, we collect several categories of information necessary to provide our services and comply with our legal obligations.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather verification documents, including proof of identity and proof of address, especially once you request your first withdrawal and our KYC process is triggered.
• We record financial information related to deposits and withdrawals made via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies such as BTC, ETH, LTC, and USDT.
• We track your gaming and betting activity, including game history, stakes, winnings, bonus usage, and sportsbook wagers, to maintain accurate account records and detect bonus abuse.
• We automatically collect technical data such as your IP address, device type, browser information, and session logs when you access wino.casino.
• We may collect communication records when you contact our support team via LiveChat, email, or our contact form.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating Wino Casino safely and in compliance with our license conditions.

• We use your data to verify your identity, age, and eligibility to play, ensuring you are not accessing our services from a restricted country such as the USA, UK, France, Germany, Spain, Australia, or any other jurisdiction listed in our Terms and Conditions.
• We process your financial details to handle deposits, process withdrawal requests, and apply withdrawal limits, such as the €1,000 daily and €10,000 monthly caps or currency equivalents.
• We use your gaming history to administer welcome bonuses, weekly promotions, and VIP cashback offers, and to monitor compliance with wagering requirements and maximum bet restrictions while a bonus is active.
• We analyze account activity to detect fraud, multi-accounting, bonus abuse, or any breach of our general bonus rules.
• We use your contact information to respond to support requests, complaints sent to [email protected], and self-exclusion requests sent to [email protected].
• We may use your data to send you promotional communications about new offers, provided you have not opted out of marketing messages.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you when you register and play at Wino, compliance with our legal and regulatory obligations under our Anjouan license, our legitimate interests in preventing fraud and securing our platform, and, where applicable, your consent for marketing communications. You may withdraw consent for marketing at any time without affecting the lawfulness of processing carried out before withdrawal.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment providers and banking partners to process your deposits and withdrawals securely.
• We share information with identity verification providers to complete KYC checks required before withdrawals are released.
• We may disclose data to game providers such as Pragmatic Play, Nolimit City, Play'n GO, Evolution-powered live studios, and other partners listed in our games catalogue, strictly to enable gameplay functionality.
• We may share information with regulatory authorities, law enforcement, or auditors if required by law or to protect against fraud and bonus abuse.
• We may share data with IT service providers who host our platform and support our technical infrastructure.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations under our Anjouan license. Verification documents, transaction records, and communication logs may be kept even after account closure if required by applicable anti-money laundering regulations or to resolve disputes, complaints, or investigations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on wino.casino to improve your browsing experience, remember your preferences, and analyze how our website performs. Cookies help us recognize returning players, keep you logged in securely, and tailor promotions to your activity. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site. For more details, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to respecting these wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, such as marketing communications.
• You have the right to request a copy of your data in a portable format where technically feasible.
• You can lodge a complaint with us directly at [email protected] if you believe your data has been mishandled.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all legitimate requests within a reasonable timeframe.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure payment processing, restricted internal access to personal information, and regular monitoring of our systems. While we strive to protect your information at every stage, no online platform can guarantee absolute security, and we encourage you to use strong passwords and avoid sharing your account credentials.

International Data Transfers

As we serve players internationally, your data may be transferred to and processed in countries outside your country of residence. Whenever we transfer personal data across borders, we take reasonable steps to ensure it receives an adequate level of protection consistent with this Privacy Policy and applicable regulations.

Restricted Jurisdictions and Account Eligibility

We do not knowingly collect or process data from residents of restricted countries, including the USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Germany, Sweden, and other jurisdictions listed in our Terms and Conditions. The use of VPNs, proxies, or similar location-masking tools to circumvent these restrictions is strictly prohibited, and accounts found in breach may be closed, with associated data processed solely for compliance and investigative purposes.

Children's Privacy

Our services are intended exclusively for individuals of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of Wino Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at [email protected], or reach out regarding complaints at [email protected]. Our LiveChat is also available 24/7 for immediate assistance, and our FAQ section provides answers to many common privacy-related questions.